2. Used, tag/ label-removed, or misused items.
Am I eligible for a Refund?
To be eligible for a refund, your item must be in the same condition that you received it, unused, with tags/ labels, in its original packaging and in very rare cases if product never arrived. You’ll also need the receipt or proof of purchase. Please contact our support team with a video or picture for us to inspect the condition of the item.
My order arrived in a faulty manufacturing condition or damaged, what do I do?
To ensure a smooth return/ refund, please inform us within 2 DAYS of receiving your order with proof that the item is faulty. Please contact our support team with a video or picture. We will either reship the item to you or refund you in full.
Refunds (If applicable)
If you want to refund for the product, please contact us at firstname.lastname@example.org and submit a "Refund" request with supportive proof (photos or videos).Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds (If applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund officially posted. Next contact your bank, there is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at email@example.com.